Course Description

INTRODUCTION

Why is it that some organisations are so responsive to changes in the marketplace, updating technology and meeting customer needs and others aren’t? It links directly to effective leadership at all levels of the organisation but especially at frontline level. Many organisations claim "people are our most important asset” but research shows that employees frequently admit to giving 50% or less of their potential. Effective team leaders know that they get closer to 100% when they empower their team with their imagination and energy.

Whilst there is no single formula, this comprehensive training course explores the critical role of frontline leaders in creating and sustaining employee engagement as a driver for well-being, growth, and profitability within the organisation. Delegates will examine the leadership competencies, skills and behaviours required to build and maintain successful teams and productive outcomes. If you are a frontline leader of teams, this course offers a compendium of ideas and grounded theory that will impact your practice immediately.

Objectives

By the end of this training course, participants will be able to:

Define engagement and review the compelling business case for its implementation

Show delegates with techniques to measure, sustain and generate engagement

Evaluate how leaderships style may positively or negatively impact employee engagement

Recognise "the collective power of wisdom” to generate collaborative practice

Evaluate and enhance motivation against theoretical models

Understand and apply theories of effective team performance.

Course Outline

Day 1

Employee Engagement and Business Success

What is employment engagement

The business case for engagement - Impacts business success

Analysis and measurement of engagement

The impact of frontline leadership on engagement, productivity, and commitment

What do engaging leaders actually do

What style of leadership does the role demand

Day 2

Frontline Leadership to Capture Hearts and Minds

Self-review & evaluation of frontline skills that build engagement

Personality and management/leadership style - Psychometric assessment and review

Authentic leadership to inspire people to exceed performance expectations

The shadow of the leader - Impact and influence

Emotional Intelligence (EI) and its role in engagement

Creating the inspirational vision - The key elements of alignment

Day 3

Aligning Performance to Create Trust & Engagement

The power of trust

Collective wisdom to enhance decisions

Team purpose - Performance management, KPI’s and MBO’s

The importance of behaviours - Building a team charter

Performance audits, reviews, and implications

Evaluating potential and performance - Grid for talent management review

Day 4

Harnessing Potential to Create Engagement: Motivation, Commitment and Competence

Task and job allocation - Right player right position

Improving team dynamics - positive and negative group behaviours

Successful delegation - The achieving results through the efforts of others

Motivating people - Core skills and practical steps

Enhancing productivity and alignment by balancing positive and negative interactions

Dealing with poor performance - Coaching for team and individual performance issues

Day 5

Creating a Culture of Engagement through Generous Frontline Leadership

Core essential for generous frontline leadership

The front tine leadership challenge - Creating a culture of connection

Action planning against the employee engagement model

When engagement goes too far - Pitfalls of an overdone strength

Balancing pressure with performance

.Review of week and closure