Introduction:

Excellent communication is essential for the creation of a highly effective and productive organization and workforce. In the 21st century, we have more effective ways of communicating than in the past, yet the quality of interpersonal communication is on the decline. The art of building rapport with people is essential for developing trust, openness, and meaningful relationships.

This course investigates tried and trusted management processes, procedures, and methodology used by many blue-chip companies to build productive and cohesive units whilst establishing strong working relationships with people at all levels. In this training course, you will explore behaviour, communication, and leadership styles.

Course Objectives:

At the end of this course, the participants will be able to:

Identify different approaches to interpersonal relationships.

Improve organisational communications.

Discover different personal listening styles.

Develop skills in building rapport with others.

Practice and use assertiveness skills in different situations.

Say No and disagree with others assertively

Enhance the ability to influence different personalities.

Develop strategies for creating a positive work environment by building and developing motivated teams and individuals through harnessing the power of personal motivation

Course Content:

DAY 1:

Elements of Our Communication with Others

Communication Windows

Identifying Approaches to Interpersonal Relationships

Characteristics of Effective Communicators

Communicating within Teams

Organisational Communication.

DAY 2:

The Personal Listening Profile

Identifying Listening Approaches

Active Listening Techniques

Effective Listening and Paraphrasing

The Use of Clarification Techniques.

DAY 3:

Eliciting Meta Programs

Building Rapport with Others

The Heart of Effective Persuasive Communication

Using Questions as Probes

DAY 4:

Definition of Assertiveness

The Power of Self Talk

Assertive Rights and Corresponding Responsibilities

Learning How to Say No

Feedback and Assertiveness

Ten Activities to Practice Assertive Behaviour

DAY 5:

Secret of Influencing

What Makes an Effective Influence

Influencing through Rapport

Sources of Individual Power

Understanding Influencing Styles

A Recipe for Successful Influencing

Influencing Different Personalities