Key Performance Indicators and Optimisation Workshop
Human Resource Management and Training
الرسوم:
المكان: Malta - Valletta
تاريخ البداية: 2025-03-30
تاريخ النهاية: 2025-04-03
الفترة: 5 أيام
محتوى التدريب:
Course Content:
Course Description
INTRODUCTION
Why some organizations fail to stay competitive in the market?
One of most important reasons is that they have no Performance Management System that Collect, Analyze and Report Information regarding the performance of the organization.
The purpose of developing a system for effective measuring of performances is to understand, adjust and improve business in all department of the organization. Performance measurement enable effective organizations to express their success by numbers. Beside control function indicators of performances also have two other functions:
Developing and Guiding Function - they present a base for formulating and implementation of the strategy of the organization
Motivation Function - they induce management to fulfill goals and motivate all stakeholders to realize those goals and on even higher level
Performance Measurements and Key Performance Indicators are the means to monitor the execution of the Strategy of the Organization. It is therefore, absolutely vital that organizations should have proper strategies and proper means of executing the strategies. In 2006, the Monitor Group asked Senior Executive about their number one priority and the answer was "Strategy Execution”.
Objectives
At the end of this training course, participants will be able to:
Develop a comprehensive performance measurement system.
Link strategic goals to operational activities effectively.
Analyze and optimize key performance indicators for success.
Understand and address human factors in strategy execution.
Benefit of this course:
Enhanced alignment of strategy and operations
Improved decision-making through actionable insights
Increased efficiency in performance tracking
Stronger motivation and engagement across teams
Mastery of performance measurement techniques
Skills to develop effective dashboards and scorecards
Improved ability to align tasks with strategy
Enhanced decision-making and analytical skills
Course Outline
Day 1
Foundations of Performance Measurement
Introduction to performance management
The need for performance measurement system
Current methods of measurement and common failings
Understanding key performance indicators
Setting SMART objectives for performance measurement
Alignment of key performance indicators with strategic objectives
Day 2
Developing Key Performance Indicators
Characteristics of effective key performance indicators
Develop and standardise performance metrics
The balanced scorecard approach
Phase model for implementing performance measurement system
Communicating key performance indicators and performance results
Role of technology in performance measurement
Overcoming resistance to performance measurement
Day 3
Strategy Execution and Operational Management
The concept of strategy
Understanding strategy execution
Overcoming barriers to successful strategy execution
Resource allocation and management
Linking strategy to operational activities
Key performance indicators to monitor and adjust operational activities
Day 4
Human Factors in Performance Measurement
The role of leadership in performance management
Employee engagement and motivation
Building and sharing a vision
Effective communication
Emotions and rapport
Managing conflict assertively
Day 5
Optimising and Driving Key Performance Indicators Performance
Customising performance reports
Leveraging data analytics to enhance key performance indicators performance
Challenges and solutions in implementation
Summary & Next steps
طباعة