Course Content:
		
				
		INTRODUCTION
		
				
		Self-mastery is not achieved by accident - it is a process that occurs as we interact effectively with the events and circumstances of our lives. Each moment of our lives provides an opportunity to practice self-mastery by expanding our visions, awakening the faculties of our minds and our hearts, and assuming full responsibility for living, growing, and contributing
		
				
		As we master our own emotions, we can enhance our ability to lead others, acting as a role model and someone others would truly wish to follow. Through this Communications and Inter-personal Skills training course, you will learn a great deal about yourself – how you think, how you perceive the world and how others perceive you, how you communicate and how you can enrich your communication skills - and through that process you will learn how to lead others with great skill.
		Objectives
		The main objectives of this Communications and Inter-personal Skills training course are:
		Study effective management of our thoughts, beliefs, focus and action
		Understand the impact of our values on our actions
		Consider how to build confidence, enthusiasm and courage
		Explore methods of improving communication
		Examine how to enhance personal leadership skills
		Analyze the public face of the leader.
		Personal Impact
		Delegates attending this Communications and Inter-personal Skills training course will
		Sharper focus on valuable goals
		Greater self-understanding
		Increased ability to achieve success
		Improved communication skills
		Enhanced leadership skills
		Greater levels of personal productivity.
		Course Outline
		Day 1
		Self-Mastery, Reality and Responsibility
		Controlling your Thoughts and Your Actions - Taking Charge of your Brain
		Shifting Paradigms to Bring Success
		Tapping the Power of the Emotional Loop - The Shadow of the Leader
		Gaining Power and Freedom by Taking Responsibility
		The Power of Beliefs
		Developing the Quality of Persistence
		Developing the Quality of Resilience
		Developing the Quality of Courage
		Day 2
		Achieving Your Vision
		Analysing the Impact of Values on Your Leadership
		Understanding How Your Values Impact Your Purpose
		Designing Your Destiny with the Power of  a Personal Vision
		Directing Your Focus on Outcomes-focused Objectives
		The Power of Beliefs
		Developing the Quality of Self-confidence
		Developing the Quality of Enthusiasm
		Operating with Personal Integrity
		Day 3
		Advanced Communication Skills
		Communicating with Intention - Understanding the Communication Process
		
				
		How Communication Breaks Down and How to Avoid it Happening
		Building Rapport by Using Active Listening Techniques
		Planning Effective Oral Communication
		Delivering Effective Oral Communication – Techniques and Tips to Get your Message Across
		Synchronising  Your Verbal and Nonverbal Communication – Building a Commanding Personal Style
		Dealing with Different Communication Styles and Needs
		Day 4
		Leadership
		Understanding The Importance of Emotional Intelligence
		Developing Self-awareness, Motivation, Empathy and Social Skills
		Moving to A New Model of Empowerment
		Recognizing 21st Century Leadership Skills
		Interpreting Institutional and Interactive Leadership
		Comprehending The Difference between Leadership and Management
		Utilizing Effective Situational Leadership
		Learning The 4 Es of Leadership at GE: Energy, Excite, Edge and Execute
		Evaluating The Leadership Secrets of Jack Welch
		Investigating Theories of Motivation
		Day 5
		The Public Face of the Mature Leader
		Making Successful Presentations
		Influencing through Appeal to Achievement of a Vision
		Influencing through The Utilization of Logic
		Influencing through A Genuine People Orientation
		
				
		Displaying Personal Power in Communications
		
				
		Overcoming The Failure Mechanism
		
				
		Running Productive Meetings
		
				
		.Reviewing The Course