INTRODUCTION

As business structures change, HR Professionals and other specialists are required to perform an internal consultancy role. This Internal Consultancy Skills at Work training course covers the latest in accurate and informative material in relation to Internal Consultancy; which, is becoming a fast-growing trend in successful organisations worldwide.

Objectives

Develop internal consultancy skills and use a diagnostic tool to develop your specific skill set

Be able to produce action plan to ensure larger projects are delivered on time and the benefit is clearly shown

Understand and demonstrate the application of Organisational Development (OD)

Develop your communication, coaching and consultancy skills

Apply motivational coaching techniques

Understand Change and Change Management Principles

Develop skills related to data collection and analysis to ensure your consultancy work adds measurable value

Course Outline

DAY 1

Developing Your Internal Consulting Skills

The Internal Consultant’s Role

How the Internal Consultant differs from Line Management and External Consultancy

Examine the Skills and Knowledge Needed to become an Internal Consultant

The Consultancy Cycle

Understanding What Do Your Clients Need From You

Client Readiness and Your Capability

DAY 2

Coaching Skills For Internal Consultants & Managers

When is Coaching needed?

The Difference between Mentoring and Coaching

Workplace Coaching Techniques - Tools Needed

Key Motivational Coaching Skills

Limitations of Coaching

Introduction to The Psychology of Development

Coaching Skills Practice - Turning Results into Value

DAY 3

Organisational Development (OD)

The Psychology of Work

History of OD

Putting OD into Practice

The Development of The Modern Organisation

Organisational Structures - Types, Advantages and Disadvantages of Each

The Goals of Data Collection & Research Methods

Improving Any Organization by Organizational Redesign

DAY 4

Putting Consultancy into Practice - Key Tools Needed

Gathering Key Information

Know Your Limitations

The Use of Action Plans

Recording Progress and Client Feedback

How to Show Value from Your Internal Consultancy Work

Presentation Skills that Make The Difference

DAY 5

Change Management

Introduction to Managing Change

Defining The Scale of Organisational Change

Approaches to Organisational Change

People Factors that Influence The Change Process

The Psychological Phases of Change Management

The Pressure-Performance Relationship

Overcoming Resistance to Change

Developing Your Personal Action Plan

Showing The Organization - The Value of The Internal Consultant