Course Description

INTRODUCTION

Today’s successful managers and leaders must build strong relationships with stakeholders.  This is essential for successful running of projects, plans and events.  Your stakeholder relationships can best develop by improving your ability to communicate, collaborate and engage with multiple stakeholders, across all communication channels.

This Stakeholder Engagement & Management training course will help your skills in negotiating, influencing, communicating and persuading all the many internal and external stakeholders you might have to deal with.  It is an ideal training course for those who work in a busy professional organisation and are seeking more responsibility.

Objectives

By the end of this Stakeholder Engagement & Management training course, participants will be able to:

Enhance and improve cross-functional relationship and build rapport, as well as manage stakeholders’ expectations and gain their buying in

Negotiate, influence, conciliate, convince, compromise, concede and persuade the internal and external stakeholders with divergent interests

Identify, plan and execute Good, Best and Right Communication strategy to the internal and external Stakeholders.

Navigate the organisational politics to manage and resolve conflicts due to competing priorities, needs and demands.

Track Stakeholders expectations achievement through effective status monitoring, control, reporting and meaningful progress meetings.

Course Outline

Day 1

Stakeholders Engagement Process

Essentials of Stakeholders Management – Skills and Competencies

Cooperate, work together, join forces and team up – what is the strategy?

Identifying, anticipating and analysing Stakeholder’s requirements, demands and needs

Managing tricky, complex, complicated, challenged and difficult Stakeholders

The Stakeholders Prioritisation Game – Ramping Up and Ramping Down

How to manage stakeholders’ expectations that can’t be managed effectively

Strong and confident stakeholders’ relationships to ensure increased success

Day 2

Building Strategic Relationships

How to build and manage key relationships within a stakeholder group

Qualifying and managing key influencers accurately

Producing a ‘relationship matrix’ for each account quickly and easily

How best to approaching and developing new contacts

Developing a coach or advocate in every client site pro-actively

Day 3

Influence Skills when Working with Stakeholders

How to integrate your business style and solutions with the stakeholder’s needs and processes

Getting your message and strategy across to C-level contacts

Being able to better anticipate, identify, create, and develop opportunities within a group.

Knowing your personalised value message: Differentiating your solutions clearly and accurately with customer/client-matched value statements.

Tools, techniques and principles of influence.

Day 4

Communication and Negotiation with Emotional Intelligence

Effective Communication and Emotional Intelligence

Emotional Manager instead of Program/Project/Functional/Capability Lead Manager

Effective Convincing, Persuading and Influencing techniques

Collaborative and Coordinated skills – achieving commitment and consistency

Compromise and Concession middle point

Win to Win and Win to Lose

Stakeholders Relationship game and rapport

Day 5

Teamwork and Time Management for Stakeholder Relationship Building

Working with other stakeholders inside and outdies your organisation to achieve your account goals

Managing and working with a virtual team and creating cross-departmental communication loops

Managing your time and stakeholders effectively on a daily basis

Setting priorities, goals and account objectives for stakeholder relationship building.