Course Description

INTRODUCTION

In this topical and very practical course you will learn both management and union best practices on important issues such as discipline, performance management, mental health, conflict resolution, and negotiated agreements. Develop skills to help eliminate negative behaviours and engage difficult people. Reduce conflict arising from the interpretation labour agreements and other industrial issues. Understand the difference between Employee Relations (ER) and Industrial Relations (IR).

In this skills-building training course designed for both managers and union representatives, you will learn global best practices in managing unionised employees.

Objectives

By the end of this training seminar, you will be able:

Discuss best practices in managing unionised employees

Identify issues in the union/management relationship and how to address them

Describe appropriate processes and approaches that support collaboration

Understand the importance of relationship management

Differentiate between positive and negative conflict

The benefit of this course

Development of practical skills that can be applied immediately after the course

Stronger labour management relations to enhance organisational capabilities

Improved labour relations systems that promote worker satisfaction and high performance

Develop practical and transferable skills for the future

Will enable participants to understand current best practices

Will allow participants to work collaboratively with others

Develop awareness in the field of trade unions

Course Outline

Day 1

Leading and Managing in a Union Environment

Best practices in Employee Relations (ER) and Industrial relations (IR)

The state of the employee relationship

Trade unions in the second decade of the 21st Century

Employee Relations in the time of coronavirus

The damaged psychological contract

Day 2

Developing Your Conflict Management Skills

Perceptions of conflict

Positive & negative conflict

Resolving and conflict – evidence-based methods

De-escalation techniques

Alternative Dispute Resolution (ADR)

Day 3

Relationship Management

The importance of a Management/Union partnership

Relationship Management techniques

Understanding the psychology of influence

Use of active listening & appropriate assertiveness techniques

The importance of Emotional intelligence (EI)

Day 4

Win-Win Outcomes

Getting to yes – achieving win-win

Elements of Negotiation

Understanding your BATNA, WATNA and MLATNA

Using Chips & Chops

Avoiding negotiation mistakes

Day 5

Best Practices - Learning from Others

What are the world’s best organisations doing?

Collective bargaining that promotes growth for all

Corporate Social Responsibility (CSR)

Mental Health and Resilience