Course Content:
	
			
	Course Description
	
			
	INTRODUCTION
	
			
	Why some organizations fail to stay competitive in the market?
	
			
	One of most important reasons is that they have no Performance Management System that Collect, Analyze and Report Information regarding the performance of the organization.
	
			
	The purpose of developing a system for effective measuring of performances is to understand, adjust and improve business in all department of the organization. Performance measurement enable effective organizations to express their success by numbers. Beside control function indicators of performances also have two other functions:
	
			
	Developing and Guiding Function - they present a base for formulating and implementation of the strategy of the organization
	
			
	Motivation Function - they induce management to fulfill goals and motivate all stakeholders to realize those goals and on even higher level
	
			
	Performance Measurements and Key Performance Indicators are the means to monitor the execution of the Strategy of the Organization. It is therefore, absolutely vital that organizations should have proper strategies and proper means of executing the strategies. In 2006, the Monitor Group asked Senior Executive about their number one priority and the answer was "Strategy Execution”.
	
			
	Objectives
	
			
	At the end of this training course, participants will be able to:
	
			
	Develop a comprehensive performance measurement system.
	
			
	Link strategic goals to operational activities effectively.
	
			
	Analyze and optimize key performance indicators for success.
	
			
	Understand and address human factors in strategy execution.
	
			
	Benefit of this course:
	
			
	Enhanced alignment of strategy and operations
	
			
	Improved decision-making through actionable insights
	
			
	Increased efficiency in performance tracking
	
			
	Stronger motivation and engagement across teams
	
			
	Mastery of performance measurement techniques
	
			
	Skills to develop effective dashboards and scorecards
	
			
	Improved ability to align tasks with strategy
	
			
	Enhanced decision-making and analytical skills
	
			
	Course Outline
	
			
	Day 1
	
			
	Foundations of Performance Measurement
	
			
	Introduction to performance management
	
			
	The need for performance measurement system
	
			
	Current methods of measurement and common failings
	
			
	Understanding key performance indicators
	
			
	Setting SMART objectives for performance measurement
	
			
	Alignment of key performance indicators with strategic objectives
	
			
	Day 2
	
			
	Developing Key Performance Indicators
	
			
	Characteristics of effective key performance indicators
	
			
	Develop and standardise performance metrics
	
			
	The balanced scorecard approach
	
			
	Phase model for implementing performance measurement system
	
			
	Communicating key performance indicators and performance results
	
			
	Role of technology in performance measurement
	
			
	Overcoming resistance to performance measurement
	
			
	Day 3
	
			
	Strategy Execution and Operational Management
	
			
	The concept of strategy
	
			
	Understanding strategy execution
	
			
	Overcoming barriers to successful strategy execution
	
			
	Resource allocation and management
	
			
	Linking strategy to operational activities
	
			
	Key performance indicators to monitor and adjust operational activities
	
			
	Day 4
	
			
	Human Factors in Performance Measurement
	
			
	The role of leadership in performance management
	
			
	Employee engagement and motivation
	
			
	Building and sharing a vision
	
			
	Effective communication
	
			
	Emotions and rapport
	
			
	Managing conflict assertively
	
			
	Day 5
	
			
	Optimising and Driving Key Performance Indicators Performance
	
			
	Customising performance reports
	
			
	Leveraging data analytics to enhance key performance indicators performance
	
			
	Challenges and solutions in implementation
	
			
	Summary & Next steps
	
		
 
					
					
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