Advanced Communication & Problem Solving
Management & Leadership
Introduction:
Top-performing organizations are passionate about their most valuable resource - their staff. To
maintain their high standards, a large proportion of their time and energy is spent on continuous professional development, not only of their employees but of their business.
Teams that find solutions together make things happen. They are committed to getting the job done in the fastest and most efficient way. This doesn’t happen by accident, it is down to leadership, trust, and teamwork. The finest teams have a clear direction and a route to reach their goal.
This course will give you the knowledge and understanding you need to move forward with enthusiasm and assurance. You will feel able to build a productive and cohesive unit, establishing strong working relationships with people at all levels. As you gain experience and confidence, you will be recognized as an able and supportive supervisor, leader, and manager by your company and colleagues.
Objectives:
Learn how to delegate and motivate.
Build and develop teams.
Recognize differing behavioral styles and learn to adapt to them in order to build lasting rapport.
Understand the key roles you have in encouraging and developing your staff.
improve your leadership skills.
Use a team approach to solving problems.
Understand and utilize a creative problem-solving process.
Clearly analyze the source of problems.arness the power of personal motivation.
Deepen personal insights on how to cultivate creativity in the organization.
Manage relationships with others with an effective leadership style.
Outline:
Day 1: Building Lasting Rapport and Self Awareness
Mastering Lasting Rapport
The Art of Authentic Rapport
Recognizing Behavioral Traits
Adapting Your Behavior for Connection
Enhancing Interpersonal Trust
Empathy and Perspective Taking.
Introduction to NLP and Emotional Intelligence
Exploring Personal Feelings and Emotion
Uncovering Unconscious Messages
Self-Talk and Self-Understanding
Exploring Motivation through Maslow’s Hierarchy
Self-Reflection for Personal Growth.
DAY2: Crystal Clear Communication and Empathy
Effective Communication Strategies
Active Listening and Skillful Questioning
Cognitive Patterns and Communication Filters
The Power of Metaphors
Enhancing Perceptual Positions
Fostering Trust and Well-Formed Outcomes
Empathy and Understanding
Deepening Non-Verbal Communication
Decoding Body Language
Filters in Communication and Understanding
Insights into Deception and Honest Communication
Learning Styles and Behavior Modeling.
DAY3:Motivation and Values
Unpacking Motivation
Logical Levels of Change
Identifying Personal and Organizational Values
The Role of Values in Motivation
Goal Setting for Intrinsic Motivation
Shaping a Positive Future
Crafting Effective Goals
Goal Setting that Inspires Action
Aligning Values with Organizational Goals
Testing Well-Formed Outcomes
Visualization and Future Projection
Creating a Motivating Vision
DAY4:The Psychology of Problem Solving
Psychology of Decision Making
Introduction to Problem-Solving and Decision Making
Exploring Psychological Thought
Understanding Values in Decision Making
Applying Lateral Thinking to Creativity
Leveraging Psychological Types for Innovation
Leveraging Creative Problem Solving
Developing Whole-Brain Decision Making
Nurturing Openness to New Ideas
Unleashing Creativity in Teams
IDEAL Problem-Solving Approach
Practicing Divergent Thinking Skills.
DAY5:Effective Leadership and Problem-Solving Teams
Leadership in Problem-Solving
Aligning Leadership with Organizational Mission
Encouraging Self-Initiated Activity
Promoting Serendipity and Innovation
Fostering Diversity in Stimuli
Communicating Effectively for Solutions
Dynamic Problem-Solving Teams
Collaborative Decision Making
Overcoming Mental Blocks
Thinking Outside the Box
Evaluating and Implementing New Ideas
Creative Leadership for Effective Problem Solving